Return, Refund & Replacement Policy

Return, refund and replacement support

Flycart provides support when an order arrives with a genuine issue.

Eligible issues

A replacement, return or refund may be considered when:

• you received the wrong product;
• the product arrived damaged; or
• the product has a manufacturing defect identified on arrival.

Report the issue within 48 hours

Please contact Flycart within 48 hours of delivery with your order number, a clear description of the issue, and supporting photos or video.

Unboxing video

For damage, missing contents or a wrong item, we strongly recommend a clear, continuous unboxing video showing the parcel before opening and the issue inside. This helps us verify the claim quickly and fairly.

Condition of the product

Products should be unused and kept with the original packaging, accessories and included items while a claim is being reviewed, unless the defect itself requires basic testing.

Change-of-mind requests

Unless required by applicable law, Flycart does not promise a return or refund simply because a customer changes their mind after delivery. Contact us and we will review the request based on the product and circumstances.

Refunds

If a refund is approved, the amount and method will be confirmed after the claim is reviewed. Any charges that are not refundable will be disclosed before the refund is processed.

To request support, WhatsApp 8590004147 or email flycartonline@gmail.com.